What can you ask an optician?

You can reach out to us for personalized guidance on:
  • How do I enter the prescription provided by my child’s eye-care professional?
  • Which listed frame measurements may fit my child?
  • What lens options are available for this product?
  • Are prescription swim goggles or inserts available?
  • What product specifications are listed for sports or everyday use?
  • Where can I find information about lens coatings?
  • My child is new to glasses — how does ordering work?

For diagnosis, treatment, prescription changes, or medical advice, contact a qualified eye-care professional.

How it works

Step 1 — Submit your question

Tell us what you’re unsure about.
Step 2 — Upload details (optional)

A parent or guardian may share a prescription, photo, or measurement only when helpful.
Step 3 — Get a response from our support team

We typically reply within 24–48 business hours.
✔ No obligation to purchase ✔ No additional cost ✔ Clear, parent-friendly answers

Need help with orders, shipping, or returns?

For order status, shipping timelines, or return policies, please visit our Help Center.

Ask an Optician Now

Ask an Optician

Get Help Choosing the Right Glasses

Frame Size Concern?

A parent or legal guardian may optionally reply to our confirmation email with a prescription or a photo of the child wearing glasses when it is helpful to the support request.

How we use this information: This form is for a parent or legal guardian to request product, fit, or prescription-order support for a child. We use the submitted contact details, child’s age, question, measurements, prescription information, and any optional photo only to respond, provide the requested support, maintain service records, prevent misuse, and comply with legal obligations.

Information is kept only as long as reasonably necessary for those purposes and is processed by Shopify and service providers that help us operate the store, communications, hosting, and support. It is not sold. To request access, correction, or deletion, email hello@lenslott.com. See our Privacy Policy.

*Information shared is used solely to provide optician guidance and support.