Refund and Return Policy

Effective date: September 2, 2026

No restocking fee is charged for eligible returns. Approved refunds will be received within 15 calendar days after approval. Eligible defective and non-defective returns are accepted within 30 days; prescription eyewear follows the remake-first process described below.

30-day request period

Contact hello@lenslott.com within 30 days after delivery and include your order number and a description of the issue. Do not send an item back until we provide return instructions.

Prescription lenses and prescription eyewear

You may request one complimentary prescription remake within 30 days after delivery. If the reported issue is not resolved after that remake, you may request a full refund within the same 30-day period. We may ask for the original prescription, measurements, photographs, or return of the item so that we can review the request.

Frame-only, non-prescription items, and accessories

These items may be returned for a full refund within 30 days after delivery if they are unused, in original condition, and in the original packaging.

Return shipping

No restocking fee is charged for eligible returns.

For an eligible return from within the United States, Lenslott provides one prepaid return label. Additional shipments, unapproved returns, or costs caused by an incorrect address or other customer-provided information may not be covered. Contact us before mailing any return.

Exchanges

We do not offer direct exchanges. A replacement or prescription remake approved to resolve a product issue is not a direct exchange.

Damaged, incorrect, or defective items

Inspect the order after delivery and contact us promptly if an item is damaged, incorrect, or appears defective. We will review the information and provide the appropriate remake, replacement, return, or refund instructions. Manufacturing defects reported after the 30-day return period may be covered by our two-year limited warranty.

Refund timing

Approved refunds are issued to the original payment method. Approved refunds will be received within 15 calendar days after approval.

Contact

Email: hello@lenslott.com
Business mailing address: 8 Campanero E, Irvine, CA 92620, United States