Privacy Policy

Effective date: September 2, 2026

Lenslott operates an online eyewear store at lenslott.com. This Privacy Policy explains how we collect, use, disclose, retain, and delete personal information when you visit the site, place an order, contact us, or use an order-support form.

Information we collect

Depending on how you use the store, we may collect contact and account details, order and transaction information, shipping and billing information, device and usage data, customer-service messages, and information needed to prepare or support an eyewear order. If a parent or guardian submits a prescription, pupillary-distance measurement, photograph, or other order information for a child, we process that information only for the order and related support, quality, legal, and fraud-prevention purposes described here.

Parents and guardians

Children should not submit personal information, prescriptions, measurements, or photographs directly. A parent or legal guardian may submit information for a minor when authorized to do so. The parent or guardian is responsible for reviewing the submission and confirming that it is accurate and appropriate. Our products and support content do not replace advice from a qualified eye-care professional.

How we use information

We use personal information to provide and fulfill orders, process payments, arrange shipping and returns, produce or verify ordered lens options, respond to support requests, maintain and secure the store, prevent fraud, comply with law, and—with the choices required by applicable law—measure and improve our services and marketing.

Service providers and other disclosures

We disclose information only as reasonably necessary to Shopify and our service providers, including payment processors, carriers, fulfillment providers, lens laboratories or order-production partners, analytics and security providers, and customer-support providers. These parties process information for the services they provide to us and are subject to their own legal and contractual obligations. We may also disclose information when required by law, to protect rights or safety, or as part of a lawful business transaction.

We do not sell personal information for money. Some cookie or advertising activities may be treated as “sharing,” “targeted advertising,” or a sale under certain privacy laws. Where applicable, you can exercise the choices offered through our cookie/privacy controls or by contacting us.

Retention and security

We retain information only for as long as reasonably necessary for the purposes described above, including order fulfillment, warranty and customer support, accounting, legal compliance, fraud prevention, and dispute resolution. Retention periods vary by record type and legal requirement. We use reasonable safeguards, but no transmission or storage system is completely secure.

Your choices and deletion requests

Subject to applicable law, you may request access, correction, deletion, or a copy of personal information, or object to or restrict certain processing. We may need to verify your identity and may retain information that the law permits or requires us to keep. A parent or guardian may make these requests for information submitted for a minor.

Contact us

Email: hello@lenslott.com
Business mailing address: 8 Campanero E, Irvine, CA 92620, United States

Lenslott is an online-only retailer and does not operate a walk-in retail store.