FAQs

Once your order ships, you’ll receive a shipping confirmation email with a tracking number.

You can also log into your account to view order status and tracking details.

We can make changes before production begins.

Once prescription processing has started, changes may no longer be possible.

Please contact us as soon as possible for assistance.

Orders can be canceled before prescription processing starts.

Custom prescription orders cannot be canceled once production begins.

Standard orders are processed in 2–4 business days, including prescription review and lens production when applicable.

High prescriptions, custom or specialty lenses, and out-of-stock frames may require 3–5 business days of processing.

Delivery time begins after processing. You’ll receive a shipping confirmation email with tracking once your order is on the way.

Prescription glasses and accessories may ship separately.

If you believe something is missing, please contact our support team and we’ll be happy to help.

The payment methods currently available for your order are displayed at checkout. Availability may vary by location, device, currency, and order.

Payment failures may occur due to:

• Incorrect billing information
• Insufficient funds
• Bank security restrictions

Please double-check your details or contact your bank for more information.

Sales tax is calculated at checkout based on your shipping address and local tax regulations.

Occasionally, we offer promo codes through email subscriptions and special promotions.

Be sure to sign up for updates so you don’t miss out.

Available payment options will be displayed at checkout and may vary by location.

Shipping costs are calculated at checkout based on your location and selected shipping method.

Yes, we offer international shipping to select countries.

International shipping times and fees vary by destination.

We partner with trusted carriers such as USPS, UPS, and other regional couriers.

After processing, standard shipping is estimated at 6–10 business days and expedited shipping at 4–6 business days.

The estimate and cost available for your destination are shown at checkout. Carrier delays, customs, holidays, and address issues may affect delivery.

If your package hasn’t arrived within the expected timeframe, please contact us.

We’ll work with the carrier to locate or replace your order if needed.

Email hello@lenslott.com with your order number and a brief description of the issue before sending anything back. We will confirm eligibility and provide return instructions.

No restocking fee is charged for eligible returns. Approved refunds will be received within 15 calendar days after approval. Eligible defective and non-defective returns are accepted within 30 days; prescription eyewear follows the remake-first process described below.

Prescription lenses qualify for one free prescription remake requested within 30 days of delivery. If the issue is not resolved after the remake, you may request a full refund within the same 30-day period.

Frame-only purchases, non-prescription items, and accessories may be returned for a full refund within 30 days of delivery if unused and in their original packaging.

We do not offer direct exchanges. Contact hello@lenslott.com within 30 days of delivery. We will review whether a return, replacement, or prescription remake is appropriate and provide instructions. A replacement or prescription remake approved to resolve a product issue is not a direct exchange.

For an eligible U.S. return, we provide one prepaid return label. Do not send an item without authorization; unauthorized or additional shipments may not be reimbursed.

Email hello@lenslott.com with your order number, photos, and a description of the issue. Our support team will review the request and explain the available remedy.

Click “Create Account” at the top of our website and follow the instructions.

Click “Forgot Password” on the login page to reset your password.

Log into your account and update your information under “Account Settings.”

Once logged in, you can view all past orders in your account dashboard.

Refer to our Size & Fitting Guide on each product page for detailed instructions.

Materials and specifications vary by style. Please rely on the details shown on the individual product page, or email hello@lenslott.com before ordering if you need confirmation about a specific material.

Each product page includes specifications, sizing details, and material information.

Available colors are listed on each product page and may vary by style.

Restock timing varies. Please contact us or sign up for notifications on the product page.

Enter your promo code at checkout before completing payment.

Yes! Members receive exclusive offers and early access to promotions.

Subscribe to our newsletter or follow us on social media for updates.

Yes, please contact us for group or bulk order inquiries.

Contact us with photos and your order number.

We’ll review and provide a solution as quickly as possible.

In some cases, repairs may be available. Please contact our support team for evaluation.

Yes. Lenslott provides a 2-year limited warranty for manufacturing defects, beginning on the delivery date.

The warranty does not cover loss, prescription changes, misuse, unauthorized modification, normal wear, cosmetic damage, or accidental damage. Email hello@lenslott.com with your order number, photos, and a description of the issue for review.